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Appeals Policy and Procedures
Appealing Eligibility Determination or Certification Status
Candidates may question their eligibility determination or certification status by writing or emailing the CIC Executive Director whose address is at the bottom of this page.
The Director will provide additional explanation. If desired, the Candidate or the Director may refer the matter to the Governing Committee for review and reconsideration, as appropriate. The Governing Committee will make a final determination within thirty (30) day or receipt of the request and provide that decision in writing to the Candidate.
Request for Scoring Review
Multiple safeguards are in place to prevent scoring errors. Candidates who do not pass an exam may request that their exam(s) be reviewed and re-scored. They can do so by forwarding the exam result e-mail that they received for the exam they are appealing to help@4ROI.com. In the e-mail please state that you would like to appeal your exam results and state if you will be paying by credit card or mailing a check to cover the re-scoring fee. To pay by credit card, call the CIC help line at 763-476-4242 to provide your credit card information otherwise you can mail a check to the Minneapolis address found at the bottom of this page. Requests must be submitted within ninety (90) days of the original result date and the re-scoring fee is $25 per exam requested. Re-score reports provide the same information as a Score Report. To maintain exam security, specific questions missed are not revealed. Scan sheets with incorrect markings do not qualify as an incorrectly scored exam. However if, a scoring review reveals that an exam was incorrectly scored, Crane Institute Certification will notify the candidate and employer immediately and refund the review fee. Scoring reviews may be requested for online exams, paper and pencil exams, and practical exams.
Disciplinary Appeal
An operator may appeal a disciplinary decision by the Ethics Committee to the Governing 
Committee within thirty (30) days of written notification of the decision.
A written appeal must be sent by traceable courier or certified mail, return receipt requested, to the Governing Committee c/o the Executive Director whose address is below. Specific grounds as to why the appeal should be considered must be stated.
Candidates may appeal to the Governing Committee if they are in disagreement with how a policy is enforced in their individual case. The Governing Committee shall only overrule the Ethics Committee’s recommendations and conclusions in the event of the following:
- The Code of Ethics was incorrectly applied
- The findings of facts by the Ethics Committee were clearly erroneous, arbitrary or capricious and/or disproportionate to the facts surrounding the violation
- The disciplinary sanctions imposed by Ethics Committee were grossly disproportionate to the facts surrounding the violation
- New information, relevant and not available at the time of the original decision, is provided
In the event that an appeal is timely and properly prepared, the Governing Committee shall constitute and serve as an Appeals Panel and shall notify the operator of the date and location of the appeal hearing. The appeal hearing will be scheduled as soon as possible after receipt of the notification of appeal. The hearing shall be conducted at the Crane Institute Certification Headquarters or another location designated by the Governing Committee. The operator is responsible for their expenses. The operator has the right to have representation at the hearing but in no event will counsel be allowed to provide testimony in lieu of, or on behalf of, the operator.
The hearing is closed to third parties with the exception of witnesses, experts, consultants and legal counsel. The Governing Committee will consider all evidence provided, including the basis for the original decision reached by the Ethics Committee.
The Governing Committee will reach a decision within thirty (30) days from the appeal hearing and will notify the parties involved, in writing, of its decision. If the discipline remains, the Committee will report the name(s) of the disciplined operator(s) and the violation(s). Such information will become part of the records kept by Crane Institute Certification. This information will be made available, upon request, to any interested person or public agency deemed necessary to protect the public. The Governing Committee decision is final and not subject to further appeal. Once the final decision is made, the matter shall be closed and the files shall be retained at Crane Institute Certification Headquarters. Members of the Ethics Committee, the Board of Directors, and others in contact with materials related to the investigation shall return all information received during the investigation to CIC Headquarters, where one set of records will be maintained and the remainder destroyed.
Ethics Committee
Alleged ethics violations are reviewed by a three member panel of the Ethic Committee. Appeals are hear by the Governing Committee. Current Ethic Committee members include:
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Bob Jenkins |
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Crane Manufacturer |
Engineering and Design |
Paul Zorich |
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ASME B.30 Main President, |
RPZ International |
Anthony (Tony) D. Brown |
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Retired OSHA |
Crane Works Consultant |
Robert Wild |
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Crane Management |
USA Army Corps of Engineers |
Norm Hargreaves |
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Jeff Roach |
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Bill Schofield* |
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Schofield Consulting, Inc. |
Crane Operations Consultant |
* Alternate
Executive Director Address:
Debbie Dickinson, Executive Director
Crane Institute of America Certification, Inc.
3380 St. John’s Parkway
Sanford, FL 32771
email: ddickinson@craneinstitutecertification.com